Review Details

The initial appointment was made, apparently, through the “my Chevrolet” service center. When I brought the vehicle in for my scheduled appointment, I was told it had been scheduled for an oil change of which I had had done several weeks prior. When I made the appointment, I specifically told them it was for a DEF tank, indication problem. So, rescheduled for the following week. At the next service appointment, vehicle was dropped off and courtesy shuttle took me home. Several hours later I received a phone call that the tech cannot get to the vehicle due to untold circumstances. I was asked if I could leave vehicle to be looked at the next day, but I was unable because of prior commitments. Service rep spoke to technician again and said he would work it into his schedule and troubleshoot it down to parts. By the end of day, he had done so and parts had to be ordered. Shuttle service came to my residency, picked me up and brought me in to pick the vehicle up. Service rep informed me that the technician also recommended a fuel injector cleaning which I agreed to have done when vehicle was brought in to be repaired for the DEF tank issue. Parts came in within five days and appointment was scheduled for repair and have the fuel injector system cleaned, as recommended from prior visit. I dropped the vehicle off at scheduled time. I requested a shuttle ride back to my residence. An hour and a half later still no shuttle service so I had to call a friend to get a ride home. No estimated completion time was given at check-in, I assumed it would be finished that day since I had a scheduled appointment. I received no updates throughout the day, assuming everything was going fine. Late in the afternoon I received an update text stating that the vehicle will not be ready until the following day, technician got tied up on a vehicle that came in prior to mine. The following day, no update was sent on the status of the vehicle. I texted Service rep late in the day asking a status, the reply was they are working on it. Several hours later, I received a message from the service rep stating that the vehicle was ready. Shuttle service was provided promptly to the dealership. When truck was brought in there was over 5 gallons of DEF fluid in the tank, when I pick the truck up, it had only 2 1/2 gallons. Service rep said that warranty would only cover 2 1/2 gallons. I do not agree with this policy, if it came in full, it should leave full. Nonetheless, I had to go purchase five more gallons of fluid. To me this is not good customer service. Furthermore, the “my Chevrolet” app is a joke when it comes to scheduling servicing. I’ve been told by the service department that there is no communication between their establishment and the call center when appointments are scheduled. So why have an app?