Review Details

Frustrating. Transmission failed to be told my warranty mileage was too high. It wasn't the techs fault per se but no one could find that I had purchased an additional warranty package that did cover it. Was told to bring it in asap but the towing would not be covered (costing me $800 to get it there) I found another tow option and got it there on a Wednesday but it didn't matter because the techs were too busy to look at it until the following Monday. Rental was covered under reimbursement and we didn't have the money to do so, so my car sat and sat and I in a rural area without uber or taxi had to devise my own ways to work etc. When my extra 3rd party warranty was found I had additional wait time for that inspector to interview us and inspect the vehicle. All of it was uncertain, and it was very difficult to call and talk to a human being. When I could reach a human, she wasn't helpful. Just a long, and drawn out process that could have gone a lot smoother and perhaps if the shop is too busy to answer phones, someone else should be hired to ease the work load. I believe a work flow process adjustment could be made to help the flow become more efficient as well. Now that my vehicle is finally back home, it seems the work done was good. So many things at the service office could have been so much better.