Confirmed Service Customer
Confused regarding the warranty and protections. We were told this included regular maintenance like oil changes, yet when brought in, maintenance was not part of the package. We also paid an extra $4400 for a gold warranty that expires (we thought it was 2 years for some of it and 5 for others) Nov. 2024! Oil was changed and tires rotated. Mechanic did not discuss that there were hoses needing replaced, only made the comment in the receipt. The quote for this was over $600 worth of work. I feel something to this cost warrants a conversation at least. Instead, I heard that there were no leaks, that the tire tread was good. I feel overall disappointed with the service and the original negotiations.
Amanda S.
ELECTRIC CITY,
WA
Business Response
Amanda, we are disappointed to learn of your experience here at AutoNation Chevrolet Spokane Valley but will take this opportunity to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (509) 590-4294 at your earliest convenience to discuss how we can turn this experience into a positive one.
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