Confirmed Service Customer
The work on the truck was fine. Was really disappointed that the quote over the phone was not honored despite explaining the entire conversation. There was a 10% discount given, but it was still nearly $100 difference than the original quote. Unfortunately we had to get it done, but barring another recall I won’t be back. It seems to be the industry standard at dealerships. Extremely frustrating. The service guy was blaming the phone people instead of just making it right and honoring the quote. Anyway, hope this doesn’t happen to the next customer.
Chase E.
VEREDALE,
WA
![2019 Chevrolet Silverado 3500 HD 1GC4KXCY7KF124367](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Chase, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 590-4294 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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